工作領(lǐng)域Domain 項(xiàng)目生命周期的階段Project Lifecycle Phase
0. 商務(wù)/初始界定Sales/Initial Scope 1. 啟動(dòng) Initiate 2. 設(shè)計(jì)/規(guī)劃Design/Plan 3. 執(zhí)行/控制Execute/Control 4. 結(jié)束/評(píng)估Close/ Assessment
監(jiān)管與領(lǐng)導(dǎo)Governance and Leadership · 完成《需求分析問(wèn)卷》: · 評(píng)估客戶的《業(yè)務(wù)與信息化戰(zhàn)略》 · 定義《監(jiān)管模型》和《性能指標(biāo)》 · 對(duì)《監(jiān)管模型》的執(zhí)行和監(jiān)控 · 對(duì)有效性進(jìn)行評(píng)估，并找出改進(jìn)機(jī)會(huì)
Complete needs analysis questionnaire: Assess Customer business and IT strategies Define governance model and performance metrics Execute/monitor governance model Assess effectiveness and identify improvement opportunities
- 較宏觀的《機(jī)構(gòu)概覽》
High level facility walkthrough
- 采集用戶對(duì)該項(xiàng)目的《關(guān)鍵要求》
Capture overview of the customer’s key project requirements
- 收集所有六個(gè)領(lǐng)域的初步細(xì)節(jié)
Gather preliminary details across the 6 activity domains
· 制定《工作描述》并附入《實(shí)施合同》
流程的再造Workflow Redesign Develop Statement of Work for inclusion in Engagement Agreement · 確定《業(yè)務(wù)流程及負(fù)責(zé)人》 · 確定流程再造設(shè)計(jì)團(tuán)隊(duì) · 確認(rèn)《未來(lái)的流程》并將其融入培訓(xùn)教材 · 像客戶交付運(yùn)行著的優(yōu)化流程
Identify business process & owners Identify workflow redesign team Validate future workflows and incorporate into training materials Handover ongoing workflow optimisation to Customer
· 確認(rèn)《實(shí)施合同》是符合用戶要求的 · 評(píng)估《當(dāng)前工作流程》 · 定義《新需要的流程》 · 對(duì)醫(yī)護(hù)人員就流程變化進(jìn)行培訓(xùn)
Ensure the Engagement Agreement is aligned with Customer requirements Assess current state workflows Define future workflow Train staff on workflow changes
· 找出《產(chǎn)品的不足之處》和能變通的流程
Identify product gaps and process workarounds
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